Queue Performance

Per-queue outcomes, SLA and wait times — same taxonomy as the call log, so the two always reconcile. Wait and SLA are measured to first answer: from the call reaching this queue to an agent picking up. If a call is later transferred into another queue, that second wait belongs to the receiving queue. SLA target is 30s; after-hours calls are excluded from SLA and abandon rates.
Today Yesterday Last 7 days Last 30 days This month Last month Year to date → Sep 1 – Sep 30, 2026 · Australia/Adelaide
Clear
Calls
244
Sep 1 – Sep 30, 2026
Answered
220
avg talk 2m32s
End destination
0
voicemail, diversions, forwards
After hours
3
outside office hours / holiday / break
Caller hung up
21
9.6% of in-hours calls
SLA hit rate
68.3%
in-hours, answered within 30s

Calls per day — all queues, by outcome

Queue Calls Answered End dest. After hrs Hung up SLA % Wait spread Avg wait Avg talk Peak hour
Emergencies
ext 800
Service · Mon–Fri 07:30–17:00 · Sat 08:00–12:00
↩ 7/121 callbacks · 2 failed See call log → 		121 109 0 2 10 69.3% 30s 2m40s 09:00
Bookings & Service
ext 801
Service · Mon–Fri 07:30–17:00 · Sat 08:00–12:00
↩ 6/123 callbacks · 2 failed See call log → 		123 111 0 1 11 67.5% 35s 2m25s 11:00