Queue Performance

Per-queue outcomes, SLA and wait times — same taxonomy as the call log, so the two always reconcile. Wait and SLA are measured to first answer: from the call reaching this queue to an agent picking up. If a call is later transferred into another queue, that second wait belongs to the receiving queue. SLA target is 30s; after-hours calls are excluded from SLA and abandon rates.
Today Yesterday Last 7 days Last 30 days This month Last month Year to date → Yesterday · Australia/Adelaide
Clear
Calls
5
Yesterday
Answered
4
avg talk 2m18s
End destination
0
voicemail, diversions, forwards
After hours
0
outside office hours / holiday / break
Caller hung up
1
20.0% of in-hours calls
SLA hit rate
40.0%
in-hours, answered within 30s

Calls by hour — all queues, by outcome

Queue Calls Answered End dest. After hrs Hung up SLA % Wait spread Avg wait Avg talk Peak hour
Emergencies
ext 800
Service · Mon–Fri 07:30–17:00 · Sat 08:00–12:00
↩ 1/3 callbacks See call log → 		3 2 0 0 1 66.7% 29s 1m25s 08:00
Bookings & Service
ext 801
Service · Mon–Fri 07:30–17:00 · Sat 08:00–12:00
See call log → 		2 2 0 0 0 0.0% 1m06s 3m11s 11:00