Queue Performance

Per-queue outcomes, SLA and wait times — same taxonomy as the call log, so the two always reconcile. Wait and SLA are measured to first answer: from the call reaching this queue to an agent picking up. If a call is later transferred into another queue, that second wait belongs to the receiving queue. SLA target is 30s; after-hours calls are excluded from SLA and abandon rates.
Today Yesterday Last 7 days Last 30 days This month Last month Year to date → Today · Australia/Adelaide
Clear
Calls
0
Today
Answered
0
avg talk 0s
End destination
0
voicemail, diversions, forwards
After hours
0
outside office hours / holiday / break
Caller hung up
0
0.0% of in-hours calls
SLA hit rate
0.0%
in-hours, answered within 30s

Calls by hour — all queues, by outcome

Queue Calls Answered End dest. After hrs Hung up SLA % Wait spread Avg wait Avg talk Peak hour
No call activity in the selected period.