Agent Queue Performance

Derived from the same call rows as the call log, with 3CX's own ring receipts for the calls nobody took and the live phone feed's record of who else rang on the calls a colleague answered. Offered = every call that rang an agent in business hours while they were logged in; answer rate = answered ÷ offered. A call a colleague answered first counts as not-answered for the others who rang. After-hours traffic and calls that rang while the agent was logged out aren't counted. Live feed had a ring record for 0 of 197 answered queue calls — the rest may under-count "not answered".

Active agents

of 7 on rosters

Calls answered

289

94.1% answer rate

Not answered

of 307 offered · +1 rang while logged out

Total talk time

12h17m

avg 2m33s per call

Calls answered per agent

Agent	Queues	Logged in	Offered	Answered	Not answered	Answer rate	Avg ring	Talk time	Avg talk	Calls/hr
Lily Nguyen ext 101 See call log →	Emergencies Bookings & Service	65h17m	74	65	9	87.8%	8s	2h45m	2m32s	1.0
Marcus Webb ext 102 See call log →	Emergencies Bookings & Service	60h24m	59	57	2 +1 logged out	96.6%	8s	2h45m	2m54s	0.9
Sanjay Patel ext 104 See call log →	Emergencies Bookings & Service	63h57m	46	45	1	97.8%	8s	1h52m	2m30s	0.7
Bree Callahan ext 103 See call log →	Emergencies Bookings & Service	58h43m	43	40	3	93.0%	8s	1h27m	2m11s	0.7
Chloe Martin ext 105 See call log →	Bookings & Service Office	60h43m	36	34	2	94.4%	9s	1h31m	2m41s	0.6
Darren 'Dazza' Woolcock ext 106 See call log →	Bookings & Service Office	36h58m	35	34	1	97.1%	8s	1h22m	2m25s	0.9
Kev Barnes ext 107 See call log →	Office	0s	14	14	0	100.0%	8s	31m37s	2m15s	0.0