Queue Performance

Per-queue outcomes, SLA and wait times — same taxonomy as the call log, so the two always reconcile. Wait and SLA are measured to first answer: from the call reaching this queue to an agent picking up. If a call is later transferred into another queue, that second wait belongs to the receiving queue. SLA target is 30s; after-hours calls are excluded from SLA and abandon rates.
Today Yesterday Last 7 days Last 30 days This month Last month Year to date → Sep 26 – Oct 25, 2026 · Australia/Adelaide
Clear
Calls
618
Sep 26 – Oct 25, 2026
Answered
555
avg talk 2m29s
End destination
0
voicemail, diversions, forwards
After hours
10
outside office hours / holiday / break
Caller hung up
53
9.7% of in-hours calls
SLA hit rate
67.6%
in-hours, answered within 30s

Calls per day — all queues, by outcome

Queue Calls Answered End dest. After hrs Hung up SLA % Wait spread Avg wait Avg talk Peak hour
Emergencies
ext 800
Service · Mon–Fri 07:30–17:00 · Sat 08:00–12:00
↩ 19/312 callbacks · 4 failed See call log → 		312 279 0 6 27 68.7% 31s 2m32s 10:00
Bookings & Service
ext 801
Service · Mon–Fri 07:30–17:00 · Sat 08:00–12:00
↩ 14/306 callbacks · 4 failed See call log → 		306 276 0 4 26 66.7% 34s 2m26s 11:00