Queue Performance

Per-queue outcomes, SLA and wait times — same taxonomy as the call log, so the two always reconcile. Wait and SLA are measured to first answer: from the call reaching this queue to an agent picking up. If a call is later transferred into another queue, that second wait belongs to the receiving queue. SLA target is 30s; after-hours calls are excluded from SLA and abandon rates.
Today Yesterday Last 7 days Last 30 days This month Last month Year to date → Oct 19 – Oct 25, 2026 · Australia/Adelaide
Clear
Calls
153
Oct 19 – Oct 25, 2026
Answered
135
avg talk 2m28s
End destination
0
voicemail, diversions, forwards
After hours
2
outside office hours / holiday / break
Caller hung up
16
11.8% of in-hours calls
SLA hit rate
67.6%
in-hours, answered within 30s

Calls per day — all queues, by outcome

Queue Calls Answered End dest. After hrs Hung up SLA % Wait spread Avg wait Avg talk Peak hour
Emergencies
ext 800
Service · Mon–Fri 07:30–17:00 · Sat 08:00–12:00
↩ 4/83 callbacks · 1 failed See call log → 		83 74 0 1 8 70.4% 31s 2m27s 09:00
Bookings & Service
ext 801
Service · Mon–Fri 07:30–17:00 · Sat 08:00–12:00
↩ 5/70 callbacks · 2 failed See call log → 		70 61 0 1 8 64.6% 36s 2m31s 11:00