Agent Queue Performance

Derived from the same call rows as the call log, with 3CX's own ring receipts for the calls nobody took and the live phone feed's record of who else rang on the calls a colleague answered. Offered = every call that rang an agent in business hours while they were logged in; answer rate = answered ÷ offered. A call a colleague answered first counts as not-answered for the others who rang. After-hours traffic and calls that rang while the agent was logged out aren't counted. Live feed had a ring record for 0 of 4 answered queue calls — the rest may under-count "not answered".

Active agents

of 6 on rosters

Calls answered

85.7% answer rate

Not answered

of 7 offered

Total talk time

14m43s

avg 2m27s per call

Calls answered per agent

Agent	Queues	Logged in	Offered	Answered	Not answered	Answer rate	Avg ring	Talk time	Avg talk	Calls/hr
Darren 'Dazza' Woolcock ext 106 See call log →	Office	0s	2	2	0	100.0%	7s	5m30s	2m45s	0.0
Marcus Webb ext 102 See call log →	Emergencies Bookings & Service	4h11m	2	1	1	50.0%	9s	4m25s	4m25s	0.2
Lily Nguyen ext 101 See call log →	Emergencies	0s	1	1	0	100.0%	10s	2m11s	2m11s	0.0
Sanjay Patel ext 104 See call log →	Bookings & Service	0s	1	1	0	100.0%	9s	1m57s	1m57s	0.0
Bree Callahan ext 103 See call log →	Emergencies	0s	1	1	0	100.0%	5s	40s	40s	0.0
Chloe Martin ext 105 See call log →	Bookings & Service	4h05m	0	0	0	0.0%	0s	0s	0s	0.0