Recording Audit
Every analyzed call recording with AI-flagged keywords, issues and sentiment — click a row to open the call.
Calls analyzed
15
Oct 19 – Oct 25, 2026
Flagged calls
6
40.0% of analyzed
Avg sentiment
3.5/5
caller sentiment, scored calls only
Top flags
Swearing6
Frustration6
Asked for a manager6
PII & credit-card redaction
ON
Credit-card numbersCard security codes (CVV)Tax file numbersMedicare numbersABNsBank account / BSB
+6 more
Manage in Settings
| When | From → To | Agent | Destination | Length | Sentiment | Flags | Resolution | QA |
|---|---|---|---|---|---|---|---|---|
| 2026-10-23 05:05:21+00:00 |
Bree Callahan → Salisbury Property Group
inbound
|
Bree Callahan
ext 103
|
— | 2m21s | 4/5 · satisfied | clean | 5/5 | 5/5 |
| 2026-10-23 00:45:20+00:00 |
Sam Ngata → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 | 6/6 |
| 2026-10-22 23:08:21+00:00 |
0438768120 → Bree Callahan
inbound
|
Bree Callahan
ext 103
|
Bookings & Service | 1m50s | 4/5 · satisfied | clean | 5/5 | 5/5 |
| 2026-10-22 23:08:10+00:00 |
0883774577 → Bree Callahan
inbound
|
Bree Callahan
ext 103
|
Emergencies | 3m04s | 2/5 · frustrated | clean | 5/5 | 6/6 |
| 2026-10-22 05:14:57+00:00 |
0446442016 → Marcus Webb
inbound
|
Marcus Webb
ext 102
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 | 6/6 |
| 2026-10-22 04:51:36+00:00 |
Rosa Papadopoulos → Bree Callahan
inbound
|
Bree Callahan
ext 103
|
Bookings & Service | 22s | 4/5 · satisfied | clean | 5/5 | 5/5 |
| 2026-10-22 00:45:49+00:00 |
0489157010 → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 | 6/6 |
| 2026-10-21 00:55:06+00:00 |
Golden Grove Bakehouse → Chloe Martin
inbound
|
Chloe Martin
ext 105
|
Bookings & Service | 2m21s | 4/5 · satisfied | clean | 5/5 | 5/5 |
| 2026-10-21 00:45:22+00:00 |
Sam Ngata → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 | 6/6 |
| 2026-10-21 00:26:28+00:00 |
Salisbury Property Group → Bree Callahan
inbound
|
Bree Callahan
ext 103
|
Emergencies | 22s | 4/5 · satisfied | clean | 5/5 | 5/5 |
| 2026-10-20 00:45:19+00:00 |
Harcourts Prospect → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 | 6/6 |
| 2026-10-20 00:29:15+00:00 |
0880811097 → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Emergencies | 1m20s | 5/5 · delighted | clean | 5/5 | 5/5 |
| 2026-10-19 21:08:39+00:00 |
Wayne Kasprzak → Marcus Webb
inbound
|
Marcus Webb
ext 102
|
Emergencies | 22s | 4/5 · satisfied | clean | 5/5 | 5/5 |
| 2026-10-19 00:45:37+00:00 |
Golden Grove Bakehouse → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 | 6/6 |
| 2026-10-18 23:18:41+00:00 |
Golden Grove Bakehouse → Marcus Webb
inbound
|
Marcus Webb
ext 102
|
Emergencies | 2m21s | 4/5 · satisfied | clean | 5/5 | 5/5 |