Agent Break Audit
When each agent logged in, logged out, and how long they were away between sessions.
Agents
6
with login activity
Total logged in
346h05m
92 sessions
Total talking
4h28m
1.3% of logged-in time
Avg session
3h45m
per login
Unscheduled away
116h53m
logged out during rostered hours
Per-agent rollup
| Agent | Queues | Sessions | Logged in | Talking | Avg session | Longest sess. | Longest break | Unscheduled away |
|---|---|---|---|---|---|---|---|---|
|
Lily Nguyen
ext 101
|
Emergencies
Bookings & Service
|
17 | 65h17m | 1h03m | 3h50m | 4h11m | 44h38m | 14h17m |
|
Sanjay Patel
ext 104
|
Emergencies
Bookings & Service
|
17 | 63h57m | 52m39s | 3h45m | 4h05m | 44h51m | 14h47m |
|
Chloe Martin
ext 105
|
Bookings & Service
|
16 | 60h43m | 18m31s | 3h47m | 4h10m | 63h41m | 19h07m |
|
Marcus Webb
ext 102
|
Emergencies
Bookings & Service
|
16 | 60h24m | 1h15m | 3h46m | 4h05m | 63h44m | 17h29m |
|
Bree Callahan
ext 103
|
Emergencies
Bookings & Service
|
16 | 58h43m | 45m45s | 3h40m | 4h15m | 64h09m | 18h18m |
|
Darren 'Dazza' Woolcock
ext 106
|
Bookings & Service
|
10 | 36h58m | 12m14s | 3h41m | 4h02m | 111h43m | 32h52m |
Session log
| Logged in | Logged out | Duration | Talking | Agent | Queues | Break before |
|---|---|---|---|---|---|---|
| 2026-09-30T13:23:00 | 2026-09-30T17:05:27 | 3h42m | 3m45s |
Sanjay Patel
ext 104
|
Emergencies
Bookings & Service
|
38m00s · unscheduled |
| 2026-09-30T13:21:00 | 2026-09-30T17:00:28 | 3h39m | 6m35s |
Darren 'Dazza' Woolcock
ext 106
|
Bookings & Service
|
44m00s · unscheduled |
| 2026-09-30T13:15:00 | 2026-09-30T17:12:56 | 3h57m | 0s |
Marcus Webb
ext 102
|
Emergencies
Bookings & Service
|
46m00s · unscheduled |
| 2026-09-30T13:11:00 | 2026-09-30T17:07:24 | 3h56m | 0s |
Lily Nguyen
ext 101
|
Emergencies
Bookings & Service
|
36m00s · unscheduled |
| 2026-09-30T13:06:00 | 2026-09-30T17:04:03 | 3h58m | 0s |
Bree Callahan
ext 103
|
Emergencies
Bookings & Service
|
42m00s · expected break |
| 2026-09-30T13:04:00 | 2026-09-30T17:03:03 | 3h59m | 1m56s |
Chloe Martin
ext 105
|
Bookings & Service
|
30m00s · unscheduled |
| 2026-09-30T09:13:46 | 2026-09-30T12:45:00 | 3h31m | 2m12s |
Sanjay Patel
ext 104
|
Emergencies
Bookings & Service
|
16h01m · after hours |
| 2026-09-30T09:10:04 | 2026-09-30T12:37:00 | 3h26m | 0s |
Darren 'Dazza' Woolcock
ext 106
|
Bookings & Service
|
15h59m · after hours |
| 2026-09-30T09:06:33 | 2026-09-30T12:34:00 | 3h27m | 0s |
Chloe Martin
ext 105
|
Bookings & Service
|
15h55m · after hours |
| 2026-09-30T09:05:38 | 2026-09-30T12:24:00 | 3h18m | 5m58s |
Bree Callahan
ext 103
|
Emergencies
Bookings & Service
|
16h04m · after hours |
| 2026-09-30T08:47:59 | 2026-09-30T12:29:00 | 3h41m | 10m45s |
Marcus Webb
ext 102
|
Emergencies
Bookings & Service
|
15h37m · after hours |
| 2026-09-30T08:47:27 | 2026-09-30T12:35:00 | 3h47m | 14m21s |
Lily Nguyen
ext 101
|
Emergencies
Bookings & Service
|
15h26m · after hours |
| 2026-09-29T13:10:00 | 2026-09-29T17:20:32 | 4h10m | 42s |
Lily Nguyen
ext 101
|
Emergencies
Bookings & Service
|
35m00s · unscheduled |
| 2026-09-29T13:10:00 | 2026-09-29T17:10:53 | 4h00m | 4m37s |
Marcus Webb
ext 102
|
Emergencies
Bookings & Service
|
35m00s · unscheduled |
| 2026-09-29T13:10:00 | 2026-09-29T17:00:46 | 3h50m | 41s |
Bree Callahan
ext 103
|
Emergencies
Bookings & Service
|
35m00s · unscheduled |
| 2026-09-29T13:10:00 | 2026-09-29T17:12:44 | 4h02m | 0s |
Sanjay Patel
ext 104
|
Emergencies
Bookings & Service
|
35m00s · unscheduled |
| 2026-09-29T13:10:00 | 2026-09-29T17:10:46 | 4h00m | 0s |
Chloe Martin
ext 105
|
Bookings & Service
|
35m00s · unscheduled |
| 2026-09-29T13:10:00 | 2026-09-29T17:10:29 | 4h00m | 1m50s |
Darren 'Dazza' Woolcock
ext 106
|
Bookings & Service
|
35m00s · unscheduled |
| 2026-09-29T09:08:06 | 2026-09-29T12:35:00 | 3h26m | 40s |
Lily Nguyen
ext 101
|
Emergencies
Bookings & Service
|
16h06m · after hours |
| 2026-09-29T09:03:25 | 2026-09-29T12:35:00 | 3h31m | 7m58s |
Bree Callahan
ext 103
|
Emergencies
Bookings & Service
|
15h50m · after hours |
| 2026-09-29T08:58:36 | 2026-09-29T12:35:00 | 3h36m | 0s |
Darren 'Dazza' Woolcock
ext 106
|
Bookings & Service
|
111h43m · after hours |
| 2026-09-29T08:54:08 | 2026-09-29T12:35:00 | 3h40m | 6m35s |
Sanjay Patel
ext 104
|
Emergencies
Bookings & Service
|
15h45m · after hours |
| 2026-09-29T08:52:13 | 2026-09-29T12:35:00 | 3h42m | 1m32s |
Chloe Martin
ext 105
|
Bookings & Service
|
15h36m · after hours |
| 2026-09-29T08:50:52 | 2026-09-29T12:35:00 | 3h44m | 0s |
Marcus Webb
ext 102
|
Emergencies
Bookings & Service
|
15h50m · after hours |
| 2026-09-28T13:10:00 | 2026-09-28T17:01:21 | 3h51m | 2m52s |
Lily Nguyen
ext 101
|
Emergencies
Bookings & Service
|
36m00s · unscheduled |
| 2026-09-28T13:10:00 | 2026-09-28T17:08:30 | 3h58m | 0s |
Sanjay Patel
ext 104
|
Emergencies
Bookings & Service
|
31m00s · unscheduled |
| 2026-09-28T13:06:00 | 2026-09-28T17:00:28 | 3h54m | 12m20s |
Marcus Webb
ext 102
|
Emergencies
Bookings & Service
|
35m00s · unscheduled |
| 2026-09-28T13:06:00 | 2026-09-28T17:15:36 | 4h09m | 1m51s |
Chloe Martin
ext 105
|
Bookings & Service
|
36m00s · unscheduled |
| 2026-09-28T12:57:00 | 2026-09-28T17:12:42 | 4h15m | 0s |
Bree Callahan
ext 103
|
Emergencies
Bookings & Service
|
31m00s · expected break |
| 2026-09-28T09:10:33 | 2026-09-28T12:26:00 | 3h15m | 0s |
Bree Callahan
ext 103
|
Emergencies
Bookings & Service
|
64h09m · after hours |
| 2026-09-28T09:00:55 | 2026-09-28T12:31:00 | 3h30m | 0s |
Marcus Webb
ext 102
|
Emergencies
Bookings & Service
|
63h44m · after hours |
| 2026-09-28T08:58:26 | 2026-09-28T12:39:00 | 3h40m | 13m16s |
Sanjay Patel
ext 104
|
Emergencies
Bookings & Service
|
44h51m · after hours |
| 2026-09-28T08:56:10 | 2026-09-28T12:30:00 | 3h33m | 0s |
Chloe Martin
ext 105
|
Bookings & Service
|
63h41m · after hours |
| 2026-09-28T08:54:07 | 2026-09-28T12:34:00 | 3h39m | 5m32s |
Lily Nguyen
ext 101
|
Emergencies
Bookings & Service
|
44h38m · after hours |
| 2026-09-26T08:05:00 | 2026-09-26T12:16:00 | 4h11m | 2m11s |
Lily Nguyen
ext 101
|
Emergencies
Bookings & Service
|
14h48m · after hours |
| 2026-09-26T08:02:00 | 2026-09-26T12:07:00 | 4h05m | 0s |
Sanjay Patel
ext 104
|
Emergencies
Bookings & Service
|
14h50m · after hours |
| 2026-09-25T13:22:00 | 2026-09-25T17:14:31 | 3h52m | 0s |
Chloe Martin
ext 105
|
Bookings & Service
|
42m00s · unscheduled |
| 2026-09-25T13:18:00 | 2026-09-25T17:11:42 | 3h53m | 3m51s |
Sanjay Patel
ext 104
|
Emergencies
Bookings & Service
|
35m00s · unscheduled |
| 2026-09-25T13:12:00 | 2026-09-25T17:16:44 | 4h04m | 3m35s |
Marcus Webb
ext 102
|
Emergencies
Bookings & Service
|
34m00s · unscheduled |
| 2026-09-25T13:08:00 | 2026-09-25T17:16:21 | 4h08m | 0s |
Lily Nguyen
ext 101
|
Emergencies
Bookings & Service
|
33m00s · unscheduled |
| 2026-09-25T13:06:00 | 2026-09-25T17:00:39 | 3h54m | 1m12s |
Bree Callahan
ext 103
|
Emergencies
Bookings & Service
|
38m00s · unscheduled |
| 2026-09-25T09:10:51 | 2026-09-25T12:28:00 | 3h17m | 4m20s |
Bree Callahan
ext 103
|
Emergencies
Bookings & Service
|
16h05m · after hours |
| 2026-09-25T09:10:09 | 2026-09-25T12:35:00 | 3h24m | 3m55s |
Lily Nguyen
ext 101
|
Emergencies
Bookings & Service
|
15h49m · after hours |
| 2026-09-25T09:03:26 | 2026-09-25T12:38:00 | 3h34m | 0s |
Marcus Webb
ext 102
|
Emergencies
Bookings & Service
|
15h59m · after hours |
| 2026-09-25T08:55:28 | 2026-09-25T12:43:00 | 3h47m | 1m16s |
Sanjay Patel
ext 104
|
Emergencies
Bookings & Service
|
15h51m · after hours |
| 2026-09-25T08:55:15 | 2026-09-25T12:40:00 | 3h44m | 3m06s |
Chloe Martin
ext 105
|
Bookings & Service
|
15h36m · after hours |
| 2026-09-24T13:28:00 | 2026-09-24T17:05:46 | 3h37m | 2m51s |
Bree Callahan
ext 103
|
Emergencies
Bookings & Service
|
48m00s · unscheduled |
| 2026-09-24T13:22:00 | 2026-09-24T17:20:44 | 3h58m | 0s |
Lily Nguyen
ext 101
|
Emergencies
Bookings & Service
|
50m00s · unscheduled |
| 2026-09-24T13:19:00 | 2026-09-24T17:03:50 | 3h44m | 6m41s |
Marcus Webb
ext 102
|
Emergencies
Bookings & Service
|
47m00s · unscheduled |
| 2026-09-24T13:13:00 | 2026-09-24T17:15:03 | 4h02m | 0s |
Darren 'Dazza' Woolcock
ext 106
|
Bookings & Service
|
47m00s · unscheduled |
| 2026-09-24T13:08:00 | 2026-09-24T17:18:23 | 4h10m | 0s |
Chloe Martin
ext 105
|
Bookings & Service
|
46m00s · unscheduled |
| 2026-09-24T13:01:00 | 2026-09-24T17:03:47 | 4h02m | 4m19s |
Sanjay Patel
ext 104
|
Emergencies
Bookings & Service
|
31m00s · unscheduled |
| 2026-09-24T09:06:13 | 2026-09-24T12:26:00 | 3h19m | 0s |
Darren 'Dazza' Woolcock
ext 106
|
Bookings & Service
|
15h52m · after hours |
| 2026-09-24T08:55:51 | 2026-09-24T12:30:00 | 3h34m | 4m32s |
Sanjay Patel
ext 104
|
Emergencies
Bookings & Service
|
15h54m · after hours |
| 2026-09-24T08:55:44 | 2026-09-24T12:32:00 | 3h36m | 1m23s |
Marcus Webb
ext 102
|
Emergencies
Bookings & Service
|
15h49m · after hours |
| 2026-09-24T08:55:18 | 2026-09-24T12:40:00 | 3h44m | 7m13s |
Bree Callahan
ext 103
|
Emergencies
Bookings & Service
|
15h45m · after hours |
| 2026-09-24T08:51:41 | 2026-09-24T12:22:00 | 3h30m | 3m36s |
Chloe Martin
ext 105
|
Bookings & Service
|
15h51m · after hours |
| 2026-09-24T08:50:10 | 2026-09-24T12:32:00 | 3h41m | 2m38s |
Lily Nguyen
ext 101
|
Emergencies
Bookings & Service
|
15h33m · after hours |
| 2026-09-23T13:24:00 | 2026-09-23T17:00:40 | 3h36m | 0s |
Chloe Martin
ext 105
|
Bookings & Service
|
37m00s · unscheduled |
| 2026-09-23T13:23:00 | 2026-09-23T17:16:44 | 3h53m | 0s |
Lily Nguyen
ext 101
|
Emergencies
Bookings & Service
|
35m00s · unscheduled |
| 2026-09-23T13:19:00 | 2026-09-23T17:13:47 | 3h54m | 0s |
Darren 'Dazza' Woolcock
ext 106
|
Bookings & Service
|
47m00s · unscheduled |
| 2026-09-23T13:15:00 | 2026-09-23T17:01:35 | 3h46m | 53s |
Sanjay Patel
ext 104
|
Emergencies
Bookings & Service
|
35m00s · unscheduled |
| 2026-09-23T13:13:00 | 2026-09-23T17:09:57 | 3h56m | 3m46s |
Bree Callahan
ext 103
|
Emergencies
Bookings & Service
|
48m00s · unscheduled |
| 2026-09-23T13:11:00 | 2026-09-23T17:06:38 | 3h55m | 5m18s |
Marcus Webb
ext 102
|
Emergencies
Bookings & Service
|
37m00s · unscheduled |
| 2026-09-23T09:13:54 | 2026-09-23T12:25:00 | 3h11m | 22s |
Bree Callahan
ext 103
|
Emergencies
Bookings & Service
|
16h07m · after hours |
| 2026-09-23T09:13:04 | 2026-09-23T12:40:00 | 3h26m | 0s |
Sanjay Patel
ext 104
|
Emergencies
Bookings & Service
|
16h10m · after hours |
| 2026-09-23T09:09:55 | 2026-09-23T12:47:00 | 3h37m | 3m18s |
Chloe Martin
ext 105
|
Bookings & Service
|
16h06m · after hours |
| 2026-09-23T09:09:54 | 2026-09-23T12:32:00 | 3h22m | 0s |
Darren 'Dazza' Woolcock
ext 106
|
Bookings & Service
|
15h59m · after hours |
| 2026-09-23T08:47:34 | 2026-09-23T12:48:00 | 4h00m | 15m27s |
Lily Nguyen
ext 101
|
Emergencies
Bookings & Service
|
15h33m · after hours |
| 2026-09-23T08:47:33 | 2026-09-23T12:34:00 | 3h46m | 18m26s |
Marcus Webb
ext 102
|
Emergencies
Bookings & Service
|
15h32m · after hours |
| 2026-09-22T13:10:00 | 2026-09-22T17:13:53 | 4h03m | 2m55s |
Lily Nguyen
ext 101
|
Emergencies
Bookings & Service
|
35m00s · unscheduled |
| 2026-09-22T13:10:00 | 2026-09-22T17:15:11 | 4h05m | 5m01s |
Marcus Webb
ext 102
|
Emergencies
Bookings & Service
|
35m00s · unscheduled |
| 2026-09-22T13:10:00 | 2026-09-22T17:06:30 | 3h56m | 4m37s |
Bree Callahan
ext 103
|
Emergencies
Bookings & Service
|
35m00s · unscheduled |
| 2026-09-22T13:10:00 | 2026-09-22T17:02:10 | 3h52m | 2m44s |
Sanjay Patel
ext 104
|
Emergencies
Bookings & Service
|
35m00s · unscheduled |
| 2026-09-22T13:10:00 | 2026-09-22T17:03:08 | 3h53m | 3m12s |
Chloe Martin
ext 105
|
Bookings & Service
|
35m00s · unscheduled |
| 2026-09-22T13:10:00 | 2026-09-22T17:10:24 | 4h00m | 2m27s |
Darren 'Dazza' Woolcock
ext 106
|
Bookings & Service
|
35m00s · unscheduled |
| 2026-09-22T09:08:52 | 2026-09-22T12:35:00 | 3h26m | 5m15s |
Sanjay Patel
ext 104
|
Emergencies
Bookings & Service
|
15h56m · after hours |
| 2026-09-22T09:06:54 | 2026-09-22T12:35:00 | 3h28m | 5m33s |
Lily Nguyen
ext 101
|
Emergencies
Bookings & Service
|
15h54m · after hours |
| 2026-09-22T09:03:17 | 2026-09-22T12:35:00 | 3h31m | 55s |
Bree Callahan
ext 103
|
Emergencies
Bookings & Service
|
15h59m · after hours |
| 2026-09-22T08:58:56 | 2026-09-22T12:35:00 | 3h36m | 1m22s |
Darren 'Dazza' Woolcock
ext 106
|
Bookings & Service
|
first session |
| 2026-09-22T08:53:49 | 2026-09-22T12:35:00 | 3h41m | 4m01s |
Marcus Webb
ext 102
|
Emergencies
Bookings & Service
|
15h52m · after hours |
| 2026-09-22T08:53:17 | 2026-09-22T12:35:00 | 3h41m | 0s |
Chloe Martin
ext 105
|
Bookings & Service
|
15h40m · after hours |
| 2026-09-21T13:30:00 | 2026-09-21T17:12:18 | 3h42m | 1m30s |
Sanjay Patel
ext 104
|
Emergencies
Bookings & Service
|
44m00s · unscheduled |
| 2026-09-21T13:27:00 | 2026-09-21T17:11:57 | 3h44m | 4m56s |
Lily Nguyen
ext 101
|
Emergencies
Bookings & Service
|
43m00s · unscheduled |
| 2026-09-21T13:16:00 | 2026-09-21T17:01:29 | 3h45m | 0s |
Marcus Webb
ext 102
|
Emergencies
Bookings & Service
|
44m00s · unscheduled |
| 2026-09-21T13:03:00 | 2026-09-21T17:12:40 | 4h09m | 0s |
Chloe Martin
ext 105
|
Bookings & Service
|
31m00s · unscheduled |
| 2026-09-21T12:56:00 | 2026-09-21T17:03:45 | 4h07m | 5m52s |
Bree Callahan
ext 103
|
Emergencies
Bookings & Service
|
33m00s · expected break |
| 2026-09-21T09:09:53 | 2026-09-21T12:32:00 | 3h22m | 3m21s |
Marcus Webb
ext 102
|
Emergencies
Bookings & Service
|
first session |
| 2026-09-21T09:07:34 | 2026-09-21T12:23:00 | 3h15m | 0s |
Bree Callahan
ext 103
|
Emergencies
Bookings & Service
|
first session |
| 2026-09-21T09:01:59 | 2026-09-21T12:46:00 | 3h44m | 2m31s |
Sanjay Patel
ext 104
|
Emergencies
Bookings & Service
|
first session |
| 2026-09-21T08:58:39 | 2026-09-21T12:32:00 | 3h33m | 0s |
Chloe Martin
ext 105
|
Bookings & Service
|
first session |
| 2026-09-21T08:54:56 | 2026-09-21T12:44:00 | 3h49m | 2m12s |
Lily Nguyen
ext 101
|
Emergencies
Bookings & Service
|
first session |