Agent Break Audit
When each agent logged in, logged out, and how long they were away between sessions.
Agents
6
with login activity
Total logged in
180h47m
48 sessions
Total talking
2h20m
1.3% of logged-in time
Avg session
3h45m
per login
Unscheduled away
38h11m
logged out during rostered hours
Per-agent rollup
| Agent | Queues | Sessions | Logged in | Talking | Avg session | Longest sess. | Longest break | Unscheduled away |
|---|---|---|---|---|---|---|---|---|
|
Marcus Webb
ext 102
|
Emergencies
Bookings & Service
|
9 | 34h39m | 44m25s | 3h51m | 4h11m | 15h59m | 6h13m |
|
Chloe Martin
ext 105
|
Bookings & Service
|
9 | 34h11m | 13m12s | 3h47m | 4h10m | 16h06m | 7h08m |
|
Lily Nguyen
ext 101
|
Emergencies
Bookings & Service
|
8 | 30h39m | 30m28s | 3h49m | 4h08m | 15h49m | 6h17m |
|
Sanjay Patel
ext 104
|
Emergencies
Bookings & Service
|
8 | 29h49m | 22m50s | 3h43m | 4h02m | 16h10m | 6h18m |
|
Bree Callahan
ext 103
|
Emergencies
Bookings & Service
|
8 | 29h10m | 25m16s | 3h38m | 3h56m | 16h07m | 6h47m |
|
Darren 'Dazza' Woolcock
ext 106
|
Bookings & Service
|
6 | 22h15m | 3m49s | 3h42m | 4h02m | 15h59m | 5h25m |
Session log
| Logged in | Logged out | Duration | Talking | Agent | Queues | Break before |
|---|---|---|---|---|---|---|
| 2026-10-24T08:05:00 | 2026-10-24T12:16:00 | 4h11m | 0s |
Marcus Webb
ext 102
|
Emergencies
Bookings & Service
|
14h48m · after hours |
| 2026-10-24T08:02:00 | 2026-10-24T12:07:00 | 4h05m | 0s |
Chloe Martin
ext 105
|
Bookings & Service
|
14h47m · after hours |
| 2026-10-23T13:22:00 | 2026-10-23T17:14:31 | 3h52m | 0s |
Chloe Martin
ext 105
|
Bookings & Service
|
42m00s · unscheduled |
| 2026-10-23T13:18:00 | 2026-10-23T17:11:42 | 3h53m | 3m51s |
Sanjay Patel
ext 104
|
Emergencies
Bookings & Service
|
35m00s · unscheduled |
| 2026-10-23T13:12:00 | 2026-10-23T17:16:44 | 4h04m | 3m35s |
Marcus Webb
ext 102
|
Emergencies
Bookings & Service
|
34m00s · unscheduled |
| 2026-10-23T13:08:00 | 2026-10-23T17:16:21 | 4h08m | 0s |
Lily Nguyen
ext 101
|
Emergencies
Bookings & Service
|
33m00s · unscheduled |
| 2026-10-23T13:06:00 | 2026-10-23T17:00:39 | 3h54m | 1m12s |
Bree Callahan
ext 103
|
Emergencies
Bookings & Service
|
38m00s · unscheduled |
| 2026-10-23T09:10:51 | 2026-10-23T12:28:00 | 3h17m | 4m20s |
Bree Callahan
ext 103
|
Emergencies
Bookings & Service
|
16h05m · after hours |
| 2026-10-23T09:10:09 | 2026-10-23T12:35:00 | 3h24m | 3m55s |
Lily Nguyen
ext 101
|
Emergencies
Bookings & Service
|
15h49m · after hours |
| 2026-10-23T09:03:26 | 2026-10-23T12:38:00 | 3h34m | 0s |
Marcus Webb
ext 102
|
Emergencies
Bookings & Service
|
15h59m · after hours |
| 2026-10-23T08:55:28 | 2026-10-23T12:43:00 | 3h47m | 1m16s |
Sanjay Patel
ext 104
|
Emergencies
Bookings & Service
|
15h51m · after hours |
| 2026-10-23T08:55:15 | 2026-10-23T12:40:00 | 3h44m | 3m06s |
Chloe Martin
ext 105
|
Bookings & Service
|
15h36m · after hours |
| 2026-10-22T13:28:00 | 2026-10-22T17:05:46 | 3h37m | 2m51s |
Bree Callahan
ext 103
|
Emergencies
Bookings & Service
|
48m00s · unscheduled |
| 2026-10-22T13:22:00 | 2026-10-22T17:20:44 | 3h58m | 0s |
Lily Nguyen
ext 101
|
Emergencies
Bookings & Service
|
50m00s · unscheduled |
| 2026-10-22T13:19:00 | 2026-10-22T17:03:50 | 3h44m | 6m41s |
Marcus Webb
ext 102
|
Emergencies
Bookings & Service
|
47m00s · unscheduled |
| 2026-10-22T13:13:00 | 2026-10-22T17:15:03 | 4h02m | 0s |
Darren 'Dazza' Woolcock
ext 106
|
Bookings & Service
|
47m00s · unscheduled |
| 2026-10-22T13:08:00 | 2026-10-22T17:18:23 | 4h10m | 0s |
Chloe Martin
ext 105
|
Bookings & Service
|
46m00s · unscheduled |
| 2026-10-22T13:01:00 | 2026-10-22T17:03:47 | 4h02m | 4m19s |
Sanjay Patel
ext 104
|
Emergencies
Bookings & Service
|
31m00s · unscheduled |
| 2026-10-22T09:06:13 | 2026-10-22T12:26:00 | 3h19m | 0s |
Darren 'Dazza' Woolcock
ext 106
|
Bookings & Service
|
15h52m · after hours |
| 2026-10-22T08:55:51 | 2026-10-22T12:30:00 | 3h34m | 4m32s |
Sanjay Patel
ext 104
|
Emergencies
Bookings & Service
|
15h54m · after hours |
| 2026-10-22T08:55:44 | 2026-10-22T12:32:00 | 3h36m | 1m23s |
Marcus Webb
ext 102
|
Emergencies
Bookings & Service
|
15h49m · after hours |
| 2026-10-22T08:55:18 | 2026-10-22T12:40:00 | 3h44m | 7m13s |
Bree Callahan
ext 103
|
Emergencies
Bookings & Service
|
15h45m · after hours |
| 2026-10-22T08:51:41 | 2026-10-22T12:22:00 | 3h30m | 3m36s |
Chloe Martin
ext 105
|
Bookings & Service
|
15h51m · after hours |
| 2026-10-22T08:50:10 | 2026-10-22T12:32:00 | 3h41m | 2m38s |
Lily Nguyen
ext 101
|
Emergencies
Bookings & Service
|
15h33m · after hours |
| 2026-10-21T13:24:00 | 2026-10-21T17:00:40 | 3h36m | 0s |
Chloe Martin
ext 105
|
Bookings & Service
|
37m00s · unscheduled |
| 2026-10-21T13:23:00 | 2026-10-21T17:16:44 | 3h53m | 0s |
Lily Nguyen
ext 101
|
Emergencies
Bookings & Service
|
35m00s · unscheduled |
| 2026-10-21T13:19:00 | 2026-10-21T17:13:47 | 3h54m | 0s |
Darren 'Dazza' Woolcock
ext 106
|
Bookings & Service
|
47m00s · unscheduled |
| 2026-10-21T13:15:00 | 2026-10-21T17:01:35 | 3h46m | 53s |
Sanjay Patel
ext 104
|
Emergencies
Bookings & Service
|
35m00s · unscheduled |
| 2026-10-21T13:13:00 | 2026-10-21T17:09:57 | 3h56m | 3m46s |
Bree Callahan
ext 103
|
Emergencies
Bookings & Service
|
48m00s · unscheduled |
| 2026-10-21T13:11:00 | 2026-10-21T17:06:38 | 3h55m | 5m18s |
Marcus Webb
ext 102
|
Emergencies
Bookings & Service
|
37m00s · unscheduled |
| 2026-10-21T09:13:54 | 2026-10-21T12:25:00 | 3h11m | 22s |
Bree Callahan
ext 103
|
Emergencies
Bookings & Service
|
16h07m · after hours |
| 2026-10-21T09:13:04 | 2026-10-21T12:40:00 | 3h26m | 0s |
Sanjay Patel
ext 104
|
Emergencies
Bookings & Service
|
16h10m · after hours |
| 2026-10-21T09:09:55 | 2026-10-21T12:47:00 | 3h37m | 3m18s |
Chloe Martin
ext 105
|
Bookings & Service
|
16h06m · after hours |
| 2026-10-21T09:09:54 | 2026-10-21T12:32:00 | 3h22m | 0s |
Darren 'Dazza' Woolcock
ext 106
|
Bookings & Service
|
15h59m · after hours |
| 2026-10-21T08:47:34 | 2026-10-21T12:48:00 | 4h00m | 15m27s |
Lily Nguyen
ext 101
|
Emergencies
Bookings & Service
|
15h33m · after hours |
| 2026-10-21T08:47:33 | 2026-10-21T12:34:00 | 3h46m | 18m26s |
Marcus Webb
ext 102
|
Emergencies
Bookings & Service
|
15h32m · after hours |
| 2026-10-20T13:10:00 | 2026-10-20T17:13:53 | 4h03m | 2m55s |
Lily Nguyen
ext 101
|
Emergencies
Bookings & Service
|
35m00s · unscheduled |
| 2026-10-20T13:10:00 | 2026-10-20T17:15:11 | 4h05m | 5m01s |
Marcus Webb
ext 102
|
Emergencies
Bookings & Service
|
35m00s · unscheduled |
| 2026-10-20T13:10:00 | 2026-10-20T17:06:30 | 3h56m | 4m37s |
Bree Callahan
ext 103
|
Emergencies
Bookings & Service
|
35m00s · unscheduled |
| 2026-10-20T13:10:00 | 2026-10-20T17:02:10 | 3h52m | 2m44s |
Sanjay Patel
ext 104
|
Emergencies
Bookings & Service
|
35m00s · unscheduled |
| 2026-10-20T13:10:00 | 2026-10-20T17:03:08 | 3h53m | 3m12s |
Chloe Martin
ext 105
|
Bookings & Service
|
35m00s · unscheduled |
| 2026-10-20T13:10:00 | 2026-10-20T17:10:24 | 4h00m | 2m27s |
Darren 'Dazza' Woolcock
ext 106
|
Bookings & Service
|
35m00s · unscheduled |
| 2026-10-20T09:08:52 | 2026-10-20T12:35:00 | 3h26m | 5m15s |
Sanjay Patel
ext 104
|
Emergencies
Bookings & Service
|
first session |
| 2026-10-20T09:06:54 | 2026-10-20T12:35:00 | 3h28m | 5m33s |
Lily Nguyen
ext 101
|
Emergencies
Bookings & Service
|
first session |
| 2026-10-20T09:03:17 | 2026-10-20T12:35:00 | 3h31m | 55s |
Bree Callahan
ext 103
|
Emergencies
Bookings & Service
|
first session |
| 2026-10-20T08:58:56 | 2026-10-20T12:35:00 | 3h36m | 1m22s |
Darren 'Dazza' Woolcock
ext 106
|
Bookings & Service
|
first session |
| 2026-10-20T08:53:49 | 2026-10-20T12:35:00 | 3h41m | 4m01s |
Marcus Webb
ext 102
|
Emergencies
Bookings & Service
|
first session |
| 2026-10-20T08:53:17 | 2026-10-20T12:35:00 | 3h41m | 0s |
Chloe Martin
ext 105
|
Bookings & Service
|
first session |