Recording Audit
Every analyzed call recording with AI-flagged keywords, issues and sentiment — click a row to open the call.
Calls analyzed
74
Sep 1 – Sep 30, 2026
Flagged calls
28
37.8% of analyzed
Avg sentiment
3.7/5
caller sentiment, scored calls only
Top flags
Swearing26
Frustration26
Asked for a manager26
PII & credit-card redaction
ON
Credit-card numbersCard security codes (CVV)Tax file numbersMedicare numbersABNsBank account / BSB
+6 more
Manage in Settings
| When | From → To | Agent | Destination | Length | Sentiment | Flags | Resolution | QA |
|---|---|---|---|---|---|---|---|---|
| 2026-09-30 10:47:27+00:00 |
Dave Hollis → Bree Callahan
inbound
|
Bree Callahan
ext 103
|
Emergencies | 1m27s | 4/5 · satisfied | clean | 5/5 | 4/4 |
| 2026-09-30 02:22:13+00:00 |
0437675259 → Lily Nguyen
outbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m19s | 5/5 · delighted | clean | 4/5 | 2/4 |
| 2026-09-30 01:46:03+00:00 |
Golden Grove Bakehouse → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 ↩ | 6/6 |
| 2026-09-29 01:45:28+00:00 |
0435745553 → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 | 6/6 |
| 2026-09-29 01:26:30+00:00 |
0428111704 → Bree Callahan
inbound
|
Bree Callahan
ext 103
|
Emergencies | 22s | 4/5 · satisfied | clean | 5/5 | 5/5 |
| 2026-09-28 20:01:48+00:00 |
0885165775 → Marcus Webb
inbound
|
Marcus Webb
ext 102
|
Emergencies | 1m27s | 4/5 · satisfied | clean | 5/5 | 4/4 |
| 2026-09-28 13:20:22+00:00 |
0440461162 → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Emergencies | 1m27s | 4/5 · satisfied | clean | 5/5 | 4/4 |
| 2026-09-28 03:23:13+00:00 |
0412392523 → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m31s | 4/5 · satisfied | clean | 5/5 | 5/5 |
| 2026-09-28 02:26:44+00:00 |
0438109266 → Marcus Webb
inbound
|
Marcus Webb
ext 102
|
Bookings & Service | 1m16s | 5/5 · delighted | clean | 5/5 | 4/4 |
| 2026-09-28 01:46:01+00:00 |
Golden Grove Bakehouse → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 ↩ | 6/6 |
| 2026-09-25 06:05:21+00:00 |
Bree Callahan → Salisbury Property Group
inbound
|
Bree Callahan
ext 103
|
— | 2m21s | 4/5 · satisfied | clean | 5/5 | 5/5 |
| 2026-09-25 01:45:20+00:00 |
Sam Ngata → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 | 6/6 |
| 2026-09-25 00:08:21+00:00 |
0438768120 → Bree Callahan
inbound
|
Bree Callahan
ext 103
|
Bookings & Service | 1m50s | 4/5 · satisfied | clean | 5/5 | 5/5 |
| 2026-09-25 00:08:10+00:00 |
0883774577 → Bree Callahan
inbound
|
Bree Callahan
ext 103
|
Emergencies | 3m04s | 2/5 · frustrated | clean | 5/5 | 6/6 |
| 2026-09-24 06:14:57+00:00 |
0446442016 → Marcus Webb
inbound
|
Marcus Webb
ext 102
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 | 6/6 |
| 2026-09-24 05:51:36+00:00 |
Rosa Papadopoulos → Bree Callahan
inbound
|
Bree Callahan
ext 103
|
Bookings & Service | 22s | 4/5 · satisfied | clean | 5/5 | 5/5 |
| 2026-09-24 01:45:49+00:00 |
0489157010 → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 | 6/6 |
| 2026-09-23 01:55:06+00:00 |
Golden Grove Bakehouse → Chloe Martin
inbound
|
Chloe Martin
ext 105
|
Bookings & Service | 2m21s | 4/5 · satisfied | clean | 5/5 ↩ | 5/5 |
| 2026-09-23 01:45:22+00:00 |
Sam Ngata → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 ↩ | 6/6 |
| 2026-09-23 01:26:28+00:00 |
Salisbury Property Group → Bree Callahan
inbound
|
Bree Callahan
ext 103
|
Emergencies | 22s | 4/5 · satisfied | clean | 5/5 | 5/5 |
| 2026-09-22 01:45:19+00:00 |
Harcourts Prospect → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 | 6/6 |
| 2026-09-22 01:29:15+00:00 |
0880811097 → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Emergencies | 1m20s | 5/5 · delighted | clean | 5/5 | 5/5 |
| 2026-09-21 22:08:39+00:00 |
Wayne Kasprzak → Marcus Webb
inbound
|
Marcus Webb
ext 102
|
Emergencies | 22s | 4/5 · satisfied | clean | 5/5 | 5/5 |
| 2026-09-21 01:45:37+00:00 |
Golden Grove Bakehouse → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 ↩ | 6/6 |
| 2026-09-21 00:18:41+00:00 |
Golden Grove Bakehouse → Marcus Webb
inbound
|
Marcus Webb
ext 102
|
Emergencies | 2m21s | 4/5 · satisfied | clean | 5/5 ↩ | 5/5 |
| 2026-09-18 23:02:38+00:00 |
0442707135 → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m20s | 5/5 · delighted | clean | 5/5 | 5/5 |
| 2026-09-18 20:57:31+00:00 |
Rosa Papadopoulos → Sanjay Patel
inbound
|
Sanjay Patel
ext 104
|
Emergencies | 1m27s | 4/5 · satisfied | clean | 5/5 ↩ | 4/4 |
| 2026-09-18 04:26:30+00:00 |
Golden Grove Bakehouse → Darren 'Dazza' Woolcock
inbound
|
Darren 'Dazza' Woolcock
ext 106
|
Bookings & Service | 1m30s | 4/5 · satisfied | Caller in distress | 5/5 ↩ | 4/5 |
| 2026-09-18 01:46:05+00:00 |
0490776066 → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 | 6/6 |
| 2026-09-18 00:35:11+00:00 |
Lily Nguyen → 0887917914
outbound
|
Lily Nguyen
ext 101
|
Outbound call | 1m19s | 5/5 · delighted | clean | 4/5 | 2/4 |
| 2026-09-17 23:43:11+00:00 |
0423125157 → Bree Callahan
inbound
|
Bree Callahan
ext 103
|
Emergencies | 22s | 4/5 · satisfied | clean | 5/5 | 5/5 |
| 2026-09-17 01:45:51+00:00 |
0885157605 → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 | 6/6 |
| 2026-09-17 01:43:45+00:00 |
Kristy Delaney → Bree Callahan
inbound
|
Bree Callahan
ext 103
|
Bookings & Service | 22s | 4/5 · satisfied | clean | 5/5 | 5/5 |
| 2026-09-16 22:53:26+00:00 |
0884743840 → Marcus Webb
inbound
|
Marcus Webb
ext 102
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 | 6/6 |
| 2026-09-16 10:47:27+00:00 |
Dave Hollis → Bree Callahan
inbound
|
Bree Callahan
ext 103
|
Emergencies | 1m27s | 4/5 · satisfied | clean | 5/5 | 4/4 |
| 2026-09-16 02:22:13+00:00 |
0437675259 → Lily Nguyen
outbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m19s | 5/5 · delighted | clean | 4/5 | 2/4 |
| 2026-09-16 01:46:03+00:00 |
Golden Grove Bakehouse → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 ↩ | 6/6 |
| 2026-09-15 01:45:28+00:00 |
0435745553 → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 | 6/6 |
| 2026-09-15 01:26:30+00:00 |
0428111704 → Bree Callahan
inbound
|
Bree Callahan
ext 103
|
Emergencies | 22s | 4/5 · satisfied | clean | 5/5 | 5/5 |
| 2026-09-14 20:01:48+00:00 |
0885165775 → Marcus Webb
inbound
|
Marcus Webb
ext 102
|
Emergencies | 1m27s | 4/5 · satisfied | clean | 5/5 | 4/4 |
| 2026-09-14 13:20:22+00:00 |
0440461162 → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Emergencies | 1m27s | 4/5 · satisfied | clean | 5/5 | 4/4 |
| 2026-09-14 03:23:13+00:00 |
0412392523 → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m31s | 4/5 · satisfied | clean | 5/5 | 5/5 |
| 2026-09-14 02:26:44+00:00 |
0438109266 → Marcus Webb
inbound
|
Marcus Webb
ext 102
|
Bookings & Service | 1m16s | 5/5 · delighted | clean | 5/5 | 4/4 |
| 2026-09-14 01:46:01+00:00 |
Golden Grove Bakehouse → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 ↩ | 6/6 |
| 2026-09-11 06:05:21+00:00 |
Bree Callahan → Salisbury Property Group
inbound
|
Bree Callahan
ext 103
|
— | 2m21s | 4/5 · satisfied | clean | 5/5 | 5/5 |
| 2026-09-11 01:45:20+00:00 |
Sam Ngata → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 | 6/6 |
| 2026-09-11 00:08:21+00:00 |
0438768120 → Bree Callahan
inbound
|
Bree Callahan
ext 103
|
Bookings & Service | 1m50s | 4/5 · satisfied | clean | 5/5 | 5/5 |
| 2026-09-11 00:08:10+00:00 |
0883774577 → Bree Callahan
inbound
|
Bree Callahan
ext 103
|
Emergencies | 3m04s | 2/5 · frustrated | clean | 5/5 | 6/6 |
| 2026-09-10 06:14:57+00:00 |
0446442016 → Marcus Webb
inbound
|
Marcus Webb
ext 102
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 | 6/6 |
| 2026-09-10 05:51:36+00:00 |
Rosa Papadopoulos → Bree Callahan
inbound
|
Bree Callahan
ext 103
|
Bookings & Service | 22s | 4/5 · satisfied | clean | 5/5 | 5/5 |