Reports

Every call in the selected period. Filterable, sortable.

Why calls went unanswered — every missed in-hours queue call classified from the PBX's own records, with wait-tolerance analysis against your SLA target.

Who's still waiting to hear back — every missed caller, grouped by number, checked against later outbound calls, ranked by urgency.

Each agent's login sessions and breaks for the period.

Per-agent productivity: calls answered, talk time, ring time, answer rate.

Every extension's inbound/outbound calls and talk time — including non-queue users and internal calls.

Volume, SLA%, abandonment, wait times per queue over time.

Which advertised number every call came in on — volume and outcomes per DID / tracking number, named from your 3CX inbound rules.

Outcomes and member answer split per ring group.

When calls arrive and how they end: weekday × hour heatmap with the full outcome split.

AI review of your day — company, department and agent insight from today's calls: themes, mood, churn risk, missed revenue and coaching.

Scrub call recordings with AI-flagged keywords, sentiment and issues — rude words and angry callers at a glance.

Every call classified into your own categories (e.g. Electrical / Plumbing / Gutter) by AI — see what people actually call about.

Live, interactive map of trunks → DIDs → IVRs → queues → extensions, built straight from 3CX config.