Recording Audit
Every analyzed call recording with AI-flagged keywords, issues and sentiment — click a row to open the call.
Calls analyzed
219
Jan 1 – Oct 26, 2026
Flagged calls
83
37.9% of analyzed
Avg sentiment
3.7/5
caller sentiment, scored calls only
Top flags
Swearing78
Frustration78
Asked for a manager78
PII & credit-card redaction
ON
Credit-card numbersCard security codes (CVV)Tax file numbersMedicare numbersABNsBank account / BSB
+6 more
Manage in Settings
| When | From → To | Agent | Destination | Length | Sentiment | Flags | Resolution | QA |
|---|---|---|---|---|---|---|---|---|
| 2026-08-03 13:20:22+00:00 |
0440461162 → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Emergencies | 1m27s | 4/5 · satisfied | clean | 5/5 | 4/4 |
| 2026-08-03 03:23:13+00:00 |
0412392523 → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m31s | 4/5 · satisfied | clean | 5/5 | 5/5 |
| 2026-08-03 02:26:44+00:00 |
0438109266 → Marcus Webb
inbound
|
Marcus Webb
ext 102
|
Bookings & Service | 1m16s | 5/5 · delighted | clean | 5/5 | 4/4 |
| 2026-08-03 01:46:01+00:00 |
Golden Grove Bakehouse → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 ↩ | 6/6 |
| 2026-07-31 06:05:21+00:00 |
Bree Callahan → Salisbury Property Group
inbound
|
Bree Callahan
ext 103
|
— | 2m21s | 4/5 · satisfied | clean | 5/5 | 5/5 |
| 2026-07-31 01:45:20+00:00 |
Sam Ngata → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 | 6/6 |
| 2026-07-31 00:08:21+00:00 |
0438768120 → Bree Callahan
inbound
|
Bree Callahan
ext 103
|
Bookings & Service | 1m50s | 4/5 · satisfied | clean | 5/5 | 5/5 |
| 2026-07-31 00:08:10+00:00 |
0883774577 → Bree Callahan
inbound
|
Bree Callahan
ext 103
|
Emergencies | 3m04s | 2/5 · frustrated | clean | 5/5 | 6/6 |
| 2026-07-30 06:14:57+00:00 |
0446442016 → Marcus Webb
inbound
|
Marcus Webb
ext 102
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 | 6/6 |
| 2026-07-30 05:51:36+00:00 |
Rosa Papadopoulos → Bree Callahan
inbound
|
Bree Callahan
ext 103
|
Bookings & Service | 22s | 4/5 · satisfied | clean | 5/5 | 5/5 |
| 2026-07-30 01:45:49+00:00 |
0489157010 → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 | 6/6 |
| 2026-07-29 01:55:06+00:00 |
Golden Grove Bakehouse → Chloe Martin
inbound
|
Chloe Martin
ext 105
|
Bookings & Service | 2m21s | 4/5 · satisfied | clean | 5/5 ↩ | 5/5 |
| 2026-07-29 01:45:22+00:00 |
Sam Ngata → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 ↩ | 6/6 |
| 2026-07-29 01:26:28+00:00 |
Salisbury Property Group → Bree Callahan
inbound
|
Bree Callahan
ext 103
|
Emergencies | 22s | 4/5 · satisfied | clean | 5/5 | 5/5 |
| 2026-07-28 01:45:19+00:00 |
Harcourts Prospect → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 | 6/6 |
| 2026-07-28 01:29:15+00:00 |
0880811097 → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Emergencies | 1m20s | 5/5 · delighted | clean | 5/5 | 5/5 |
| 2026-07-27 22:08:39+00:00 |
Wayne Kasprzak → Marcus Webb
inbound
|
Marcus Webb
ext 102
|
Emergencies | 22s | 4/5 · satisfied | clean | 5/5 | 5/5 |
| 2026-07-27 01:45:37+00:00 |
Golden Grove Bakehouse → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 ↩ | 6/6 |
| 2026-07-27 00:18:41+00:00 |
Golden Grove Bakehouse → Marcus Webb
inbound
|
Marcus Webb
ext 102
|
Emergencies | 2m21s | 4/5 · satisfied | clean | 5/5 ↩ | 5/5 |