Missed Calls

Why calls went unanswered — staffing, capacity, unanswered rings, or callers not willing to wait.
↩ Missed Callers
Today Yesterday Last 7 days Last 30 days This month Last month Year to date → Jan 1 – Oct 25, 2026 · Australia/Adelaide
Clear
Missed in-hours
68
10.0% of 678 queue calls · Jan 1 – Oct 25, 2026
Lost for good
27
41 recovered — rang back, or reached by callback
Gave up early
4%
of 68 hang-ups · median wait 1m03s vs 30s target
Top reason
No One Answered
58 of 68 misses
Missed after hours
12
10 reached since · listed below
Never reached a queue
10
8 reached since · listed below
Every missed call
Click any call to see exactly why it was missed — who was logged in, whose phones rang and for how long, and what the caller did.
When Caller Queue In queue Why missed Who rang Ending
2026-10-23T22:07:23+00:00 0424935603 ×3 800 Emergencies 40s No One Answered Marcus Webb ×2 Hung up
2026-10-23T04:37:52+00:00 Rosa Papadopoulos 0418334902 ×9 801 Bookings & Service 1m06s No One Answered Lily Nguyen ×2 Hung up
2026-10-23T04:16:06+00:00 0885966464 ×3 801 Bookings & Service 1m46s No One Answered Bree Callahan ×2 Hung up
2026-10-23T03:14:04+00:00 Salisbury Property Group 0883322190 ×3 800 Emergencies 1m29s No One Answered Lily Nguyen ×2 Hung up ✓ Recovered
2026-10-23T02:55:06+00:00 Rosa Papadopoulos 0418334902 ×9 801 Bookings & Service 24s ▲ No One Answered Bree Callahan ×2 Hung up ✓ Recovered
2026-10-23T01:08:18+00:00 0451563935 ×3 801 Bookings & Service 52s No One Answered Bree Callahan ×2 Hung up
2026-10-23T00:03:13+00:00 0880414251 ×3 800 Emergencies 1m18s No One Answered Lily Nguyen ×2 Hung up
2026-10-22T04:45:13+00:00 Sam Ngata 0432776310 ×6 800 Emergencies 1m40s No One Answered Sanjay Patel ×2 Hung up ✓ Recovered
2026-10-22T02:53:20+00:00 Sam Ngata 0432776310 ×6 801 Bookings & Service 55s No One Answered Lily Nguyen ×2 Hung up ✓ Recovered
2026-10-21T01:15:48+00:00 Adelaide Oval Facilities 0885552761 ×5 800 Emergencies 1m03s No One Answered Lily Nguyen ×2 Hung up ✓ Recovered
2026-10-20T23:02:15+00:00 0434112650 ×3 801 Bookings & Service 1m35s No One Answered Lily Nguyen ×2 Hung up
2026-10-20T22:25:27+00:00 0412917127 ×3 800 Emergencies 45s All Agents On Calls nobody rung Hung up
2026-10-20T05:35:11+00:00 Kristy Delaney 0409112358 ×8 800 Emergencies 31s No One Answered Lily Nguyen ×2 Hung up ✓ Recovered
2026-10-20T04:12:16+00:00 Rosa Papadopoulos 0418334902 ×9 800 Emergencies 42s No One Answered Marcus Webb ×2 Hung up ✓ Recovered
2026-10-20T02:58:34+00:00 Dave Hollis 0423918806 ×3 801 Bookings & Service 42s No One Answered Darren 'Dazza' Woolcock ×2 Hung up ✓ Recovered
2026-10-20T02:15:57+00:00 Kristy Delaney 0409112358 ×8 801 Bookings & Service 1m18s No Agents Logged Into Queue nobody rung Hung up ✓ Recovered
2026-10-17T00:56:54+00:00 Kristy Delaney 0409112358 ×8 800 Emergencies 1m00s No One Answered Marcus Webb ×2 Hung up ✓ Recovered
2026-10-15T23:35:47+00:00 Golden Grove Bakehouse 0887219904 ×4 800 Emergencies 1m37s No One Answered Marcus Webb ×2 Hung up ✓ Recovered
2026-10-15T00:52:59+00:00 Wayne Kasprzak 0412555104 ×2 801 Bookings & Service 32s No One Answered Marcus Webb ×2 Hung up ✓ Recovered
2026-10-14T23:08:56+00:00 Adelaide Oval Facilities 0885552761 ×5 800 Emergencies 1m14s No One Answered Bree Callahan ×2 Hung up ✓ Recovered
2026-10-14T21:38:52+00:00 Margaret Chen 0411873245 ×2 801 Bookings & Service 40s No One Answered Marcus Webb ×2 Hung up ✓ Recovered
2026-10-13T22:36:37+00:00 Golden Grove Bakehouse 0887219904 ×4 801 Bookings & Service 36s No One Answered Marcus Webb ×2 Hung up ✓ Recovered
2026-10-13T22:25:05+00:00 0463143353 ×2 800 Emergencies 45s All Agents On Calls nobody rung Hung up
2026-10-13T05:14:39+00:00 0887870884 ×2 801 Bookings & Service 1m29s No One Answered Lily Nguyen ×2 Hung up
2026-10-13T02:15:51+00:00 0478911133 ×2 801 Bookings & Service 1m18s No Agents Logged Into Queue nobody rung Hung up
2026-10-12T03:04:41+00:00 0884585151 ×2 800 Emergencies 1m39s No One Answered Lily Nguyen ×2 Hung up
2026-10-09T22:07:23+00:00 0424935603 ×3 800 Emergencies 40s No One Answered Marcus Webb ×2 Hung up
2026-10-09T04:37:52+00:00 Rosa Papadopoulos 0418334902 ×9 801 Bookings & Service 1m06s No One Answered Lily Nguyen ×2 Hung up ✓ Recovered
2026-10-09T04:16:06+00:00 0885966464 ×3 801 Bookings & Service 1m46s No One Answered Bree Callahan ×2 Hung up
2026-10-09T03:14:04+00:00 Salisbury Property Group 0883322190 ×3 800 Emergencies 1m29s No One Answered Lily Nguyen ×2 Hung up ✓ Recovered
2026-10-09T02:55:06+00:00 Rosa Papadopoulos 0418334902 ×9 801 Bookings & Service 24s ▲ No One Answered Bree Callahan ×2 Hung up ✓ Recovered
2026-10-09T01:08:18+00:00 0451563935 ×3 801 Bookings & Service 52s No One Answered Bree Callahan ×2 Hung up
2026-10-09T00:03:13+00:00 0880414251 ×3 800 Emergencies 1m18s No One Answered Lily Nguyen ×2 Hung up
2026-10-08T04:45:13+00:00 Sam Ngata 0432776310 ×6 800 Emergencies 1m40s No One Answered Sanjay Patel ×2 Hung up ✓ Recovered
2026-10-08T02:53:20+00:00 Sam Ngata 0432776310 ×6 801 Bookings & Service 55s No One Answered Lily Nguyen ×2 Hung up ✓ Recovered
2026-10-07T01:15:48+00:00 Adelaide Oval Facilities 0885552761 ×5 800 Emergencies 1m03s No One Answered Lily Nguyen ×2 Hung up ✓ Recovered
2026-10-06T23:02:15+00:00 0434112650 ×3 801 Bookings & Service 1m35s No One Answered Lily Nguyen ×2 Hung up
2026-10-06T22:25:27+00:00 0412917127 ×3 800 Emergencies 45s All Agents On Calls nobody rung Hung up
2026-10-06T05:35:11+00:00 Kristy Delaney 0409112358 ×8 800 Emergencies 31s No One Answered Lily Nguyen ×2 Hung up ✓ Recovered
2026-10-06T04:12:16+00:00 Rosa Papadopoulos 0418334902 ×9 800 Emergencies 42s No One Answered Marcus Webb ×2 Hung up ✓ Recovered
2026-10-06T02:58:34+00:00 Dave Hollis 0423918806 ×3 801 Bookings & Service 42s No One Answered Darren 'Dazza' Woolcock ×2 Hung up ✓ Recovered
2026-10-06T02:15:57+00:00 Kristy Delaney 0409112358 ×8 801 Bookings & Service 1m18s No Agents Logged Into Queue nobody rung Hung up ✓ Recovered
2026-10-03T01:56:54+00:00 Kristy Delaney 0409112358 ×8 800 Emergencies 1m00s No One Answered Marcus Webb ×2 Hung up ✓ Recovered
2026-10-02T00:35:47+00:00 Golden Grove Bakehouse 0887219904 ×4 800 Emergencies 1m37s No One Answered Marcus Webb ×2 Hung up ✓ Recovered
2026-10-01T01:52:59+00:00 Wayne Kasprzak 0412555104 ×2 801 Bookings & Service 32s No One Answered Marcus Webb ×2 Hung up ✓ Recovered
2026-10-01T00:08:56+00:00 Adelaide Oval Facilities 0885552761 ×5 800 Emergencies 1m14s No One Answered Bree Callahan ×2 Hung up ✓ Recovered
2026-09-30T22:38:52+00:00 Margaret Chen 0411873245 ×2 801 Bookings & Service 40s No One Answered Marcus Webb ×2 Hung up ✓ Recovered
2026-09-29T23:36:37+00:00 Golden Grove Bakehouse 0887219904 ×4 801 Bookings & Service 36s No One Answered Marcus Webb ×2 Hung up ✓ Recovered
2026-09-29T23:25:05+00:00 0463143353 ×2 800 Emergencies 45s All Agents On Calls nobody rung Hung up
2026-09-29T06:14:39+00:00 0887870884 ×2 801 Bookings & Service 1m29s No One Answered Lily Nguyen ×2 Hung up
Agents on missed calls
Queues ring everyone logged in — judge the pair, never the first number alone.
Agent Rang, Not Answered Calls answered
Lily Nguyen 101 25 170
Marcus Webb 102 16 149
Bree Callahan 103 11 106
Sanjay Patel 104 3 116
Darren 'Dazza' Woolcock 106 3 37
Why calls were missed, per queue
Queue Missed No One Answered No Agents Logged In All Agents On Calls Free, Never Rang Agents Status Changed Unknown Median wait
800 Emergencies 34 29 — 5 — — — 1m03s
801 Bookings & Service 34 29 5 — — — — 55s

Misses by hour of day (Australia/Adelaide)

Misses by weekday

ⓘ About this data
Ring-group-only calls aren't counted here, and after-hours calls are kept out of the in-hours totals above — they have their own section below. 68 of 68 verdicts are confirmed from the PBX's own records; the rest come from login history and call overlap.

Column guide: No One Answered = phones rang, nobody picked up · No Agents Logged In = nobody was logged into the queue · All Agents On Calls = every logged-in agent was already talking · Free, Never Rang = an available agent was never rung · Agents Status Changed = a status flipped away just as the call arrived, so the queue skipped them · Unknown = not enough evidence (⏳ = under 15 minutes old, still settling).

“Who was available” uses the current member list plus login history, so a roster change mid-period is approximate. “All Agents On Calls” can't see internal calls. Calls that overflowed between queues count against the first queue. “✓ Recovered” is judged within this report's window. Voicemail timings are measured from the call itself and the box's own greeting. Calls missed before reaching a queue (hung up in a menu, straight to a mailbox) and after-hours misses are listed in their own tables below — no staff were rung, so there is no verdict to give. Together with the main table that is every missed call in the period, matching the Missed Callers worklist. Totals match the call log's in-hours hung-up and forwarded queue calls exactly.
Missed before reaching a queue · 10 calls
In hours, but the caller hung up in a menu or went to a mailbox — no staff were rung, so there is no verdict. Not counted in the in-hours figures above.
Missed Callers worklist →
WhenCallerRangWhat happenedSince then
2026-10-20T23:46:53+00:00 Adelaide Oval Facilities ×3
0885552761
 Office Hung up
after 30s
 ✓ Rang back, got through
2026-10-20T00:32:30+00:00 Harcourts Prospect ×3
0884471158
 Office Hung up
after 30s
 ✓ Rang back, got through
2026-10-15T23:20:38+00:00 0452666607 ×2 Office Hung up
after 30s
 no contact yet
2026-10-15T02:54:26+00:00 Golden Grove Bakehouse ×2
0887219904
 Office Hung up
after 30s
 ✓ Rang back, got through
2026-10-06T23:46:53+00:00 Adelaide Oval Facilities ×3
0885552761
 Office Hung up
after 30s
 ✓ Rang back, got through
2026-10-06T00:32:30+00:00 Harcourts Prospect ×3
0884471158
 Office Hung up
after 30s
 ✓ Rang back, got through
2026-10-02T00:20:38+00:00 0452666607 ×2 Office Hung up
after 30s
 no contact yet
2026-10-01T03:54:26+00:00 Golden Grove Bakehouse ×2
0887219904
 Office Hung up
after 30s
 ✓ Rang back, got through
2026-09-23T00:46:53+00:00 Adelaide Oval Facilities ×3
0885552761
 Office Hung up
after 30s
 ✓ Rang back, got through
2026-09-22T01:32:30+00:00 Harcourts Prospect ×3
0884471158
 Office Hung up
after 30s
 ✓ Rang back, got through
Missed after hours · 12 calls
Callers who rang while closed and didn't reach a person. Not counted in the in-hours figures above.
Missed Callers worklist →
WhenCallerRangWhat happenedSince then
2026-10-20T07:13:30+00:00 Adelaide Oval Facilities ×3
0885552761
 Emergencies Hung up
after 31s
 ✓ Rang back, got through
2026-10-19T01:56:11+00:00 Wayne Kasprzak ×3
0412555104
 Bookings & Service Hung up
after 1m05s
 ✓ Rang back, got through
2026-10-15T18:31:13+00:00 0463542582 ×2 Emergencies Hung up
after 34s
 no contact yet
2026-10-15T01:30:38+00:00 Sam Ngata ×2
0432776310
 Bookings & Service Hung up
after 30s
 ✓ Rang back, got through
2026-10-12T19:15:59+00:00 Salisbury Property Group ×2
0883322190
 Emergencies Hung up
after 20s
 ✓ Rang back, got through
2026-10-06T07:13:30+00:00 Adelaide Oval Facilities ×3
0885552761
 Emergencies Hung up
after 31s
 ✓ Rang back, got through
2026-10-05T01:56:11+00:00 Wayne Kasprzak ×3
0412555104
 Bookings & Service Hung up
after 1m05s
 ✓ Rang back, got through
2026-10-01T19:31:13+00:00 0463542582 ×2 Emergencies Hung up
after 34s
 no contact yet
2026-10-01T02:30:38+00:00 Sam Ngata ×2
0432776310
 Bookings & Service Hung up
after 30s
 ✓ Rang back, got through
2026-09-28T20:15:59+00:00 Salisbury Property Group ×2
0883322190
 Emergencies Hung up
after 20s
 ✓ Rang back, got through
2026-09-22T08:13:30+00:00 Adelaide Oval Facilities ×3
0885552761
 Emergencies Hung up
after 31s
 ✓ Rang back, got through
2026-09-21T02:56:11+00:00 Wayne Kasprzak ×3
0412555104
 Bookings & Service Hung up
after 1m05s
 ✓ Rang back, got through