Recording Audit
Every analyzed call recording with AI-flagged keywords, issues and sentiment — click a row to open the call.
Calls analyzed
58
Oct 1 – Oct 26, 2026
Flagged calls
23
39.7% of analyzed
Avg sentiment
3.7/5
caller sentiment, scored calls only
Top flags
Swearing21
Frustration21
Asked for a manager21
PII & credit-card redaction
ON
Credit-card numbersCard security codes (CVV)Tax file numbersMedicare numbersABNsBank account / BSB
+6 more
Manage in Settings
| When | From → To | Agent | Destination | Length | Sentiment | Flags | Resolution | QA |
|---|---|---|---|---|---|---|---|---|
| 2026-10-02 20:57:31+00:00 |
Rosa Papadopoulos → Sanjay Patel
inbound
|
Sanjay Patel
ext 104
|
Emergencies | 1m27s | 4/5 · satisfied | clean | 5/5 ↩ | 4/4 |
| 2026-10-02 04:26:30+00:00 |
Golden Grove Bakehouse → Darren 'Dazza' Woolcock
inbound
|
Darren 'Dazza' Woolcock
ext 106
|
Bookings & Service | 1m30s | 4/5 · satisfied | Caller in distress | 5/5 ↩ | 4/5 |
| 2026-10-02 01:46:05+00:00 |
0490776066 → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 | 6/6 |
| 2026-10-02 00:35:11+00:00 |
Lily Nguyen → 0887917914
outbound
|
Lily Nguyen
ext 101
|
Outbound call | 1m19s | 5/5 · delighted | clean | 4/5 | 2/4 |
| 2026-10-01 23:43:11+00:00 |
0423125157 → Bree Callahan
inbound
|
Bree Callahan
ext 103
|
Emergencies | 22s | 4/5 · satisfied | clean | 5/5 | 5/5 |
| 2026-10-01 01:45:51+00:00 |
0885157605 → Lily Nguyen
inbound
|
Lily Nguyen
ext 101
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 | 6/6 |
| 2026-10-01 01:43:45+00:00 |
Kristy Delaney → Bree Callahan
inbound
|
Bree Callahan
ext 103
|
Bookings & Service | 22s | 4/5 · satisfied | clean | 5/5 | 5/5 |
| 2026-09-30 22:53:26+00:00 |
0884743840 → Marcus Webb
inbound
|
Marcus Webb
ext 102
|
Bookings & Service | 1m45s | 3/5 · neutral | SwearingFrustration +1 | 5/5 | 6/6 |