Disposition

Every recorded call classified into your own categories by AI, from the call summary. New calls are classified within a few minutes.

Calls per day

Breakdown — 350 calls · Jan 1 – Oct 26, 2026

All dispositions 350 Leak repair 140 40% Other 66 19% Booking change 36 10% Quote request 33 9% Gas emergency 23 7% Hot water system 22 6% Billing & payments 19 5% Toilet repair 6 2% Blocked drain 5 1%

Started	Disposition	From	To	Queue	Duration
2026-08-20 04:15:00+00:00	Toilet repair	0441364568	Darren 'Dazza' Woolcock	Queue 810	1m34s
2026-08-17 03:23:13+00:00	Toilet repair	0412392523	Lily Nguyen	Bookings & Service 801	1m31s
2026-08-11 23:29:03+00:00	Toilet repair	Bree Callahan	Wayne Kasprzak		1m31s
2026-08-11 04:13:22+00:00	Toilet repair	0885731815	Lily Nguyen	Bookings & Service 801	1m34s
2026-08-06 03:29:16+00:00	Toilet repair	0467431583	Sanjay Patel	Bookings & Service 801	1m34s
2026-08-03 04:25:18+00:00	Toilet repair	Kev Barnes	0405852726		1m34s

Categories are managed in Reports → Settings.