Disposition

Every recorded call classified into your own categories by AI, from the call summary. New calls are classified within a few minutes.

Calls per day

Breakdown — 350 calls · Jan 1 – Oct 26, 2026

All dispositions 350 Leak repair 140 40% Other 66 19% Booking change 36 10% Quote request 33 9% Gas emergency 23 7% Hot water system 22 6% Billing & payments 19 5% Toilet repair 6 2% Blocked drain 5 1%

Started	Disposition	From	To	Queue	Duration
2026-10-22 04:51:36+00:00	Other	Rosa Papadopoulos	Bree Callahan	Bookings & Service 801	22s
2026-10-21 00:26:28+00:00	Other	Salisbury Property Group	Bree Callahan	Emergencies 800	22s
2026-10-19 21:08:39+00:00	Other	Wayne Kasprzak	Marcus Webb	Emergencies 800	22s
2026-10-15 23:35:11+00:00	Other	Lily Nguyen	0887917914		1m19s
2026-10-15 22:43:11+00:00	Other	0423125157	Bree Callahan	Emergencies 800	22s
2026-10-15 00:43:45+00:00	Other	Kristy Delaney	Bree Callahan	Bookings & Service 801	22s
2026-10-14 01:22:13+00:00	Other	0437675259	Lily Nguyen	Bookings & Service 801	1m19s
2026-10-13 00:26:30+00:00	Other	0428111704	Bree Callahan	Emergencies 800	22s
2026-10-08 04:51:36+00:00	Other	Rosa Papadopoulos	Bree Callahan	Bookings & Service 801	22s
2026-10-07 00:26:28+00:00	Other	Salisbury Property Group	Bree Callahan	Emergencies 800	22s
2026-10-05 21:08:39+00:00	Other	Wayne Kasprzak	Marcus Webb	Emergencies 800	22s
2026-10-02 00:35:11+00:00	Other	Lily Nguyen	0887917914		1m19s
2026-10-01 23:43:11+00:00	Other	0423125157	Bree Callahan	Emergencies 800	22s
2026-10-01 01:43:45+00:00	Other	Kristy Delaney	Bree Callahan	Bookings & Service 801	22s
2026-09-30 02:22:13+00:00	Other	0437675259	Lily Nguyen	Bookings & Service 801	1m19s
2026-09-29 01:26:30+00:00	Other	0428111704	Bree Callahan	Emergencies 800	22s
2026-09-24 05:51:36+00:00	Other	Rosa Papadopoulos	Bree Callahan	Bookings & Service 801	22s
2026-09-23 01:26:28+00:00	Other	Salisbury Property Group	Bree Callahan	Emergencies 800	22s
2026-09-21 22:08:39+00:00	Other	Wayne Kasprzak	Marcus Webb	Emergencies 800	22s
2026-09-18 00:35:11+00:00	Other	Lily Nguyen	0887917914		1m19s
2026-09-17 23:43:11+00:00	Other	0423125157	Bree Callahan	Emergencies 800	22s
2026-09-17 01:43:45+00:00	Other	Kristy Delaney	Bree Callahan	Bookings & Service 801	22s
2026-09-16 02:22:13+00:00	Other	0437675259	Lily Nguyen	Bookings & Service 801	1m19s
2026-09-15 01:26:30+00:00	Other	0428111704	Bree Callahan	Emergencies 800	22s
2026-09-10 05:51:36+00:00	Other	Rosa Papadopoulos	Bree Callahan	Bookings & Service 801	22s
2026-09-09 01:26:28+00:00	Other	Salisbury Property Group	Bree Callahan	Emergencies 800	22s
2026-09-07 22:08:39+00:00	Other	Wayne Kasprzak	Marcus Webb	Emergencies 800	22s
2026-09-04 00:35:11+00:00	Other	Lily Nguyen	0887917914		1m19s
2026-09-03 23:43:11+00:00	Other	0423125157	Bree Callahan	Emergencies 800	22s
2026-09-03 01:43:45+00:00	Other	Kristy Delaney	Bree Callahan	Bookings & Service 801	22s
2026-09-02 02:22:13+00:00	Other	0437675259	Lily Nguyen	Bookings & Service 801	1m19s
2026-09-01 01:26:30+00:00	Other	0428111704	Bree Callahan	Emergencies 800	22s
2026-08-27 05:51:36+00:00	Other	Rosa Papadopoulos	Bree Callahan	Bookings & Service 801	22s
2026-08-26 01:26:28+00:00	Other	Salisbury Property Group	Bree Callahan	Emergencies 800	22s
2026-08-24 22:08:39+00:00	Other	Wayne Kasprzak	Marcus Webb	Emergencies 800	22s
2026-08-21 06:26:59+00:00	Other	Kristy Delaney	Chloe Martin	Bookings & Service 801	22s
2026-08-20 23:43:11+00:00	Other	0423125157	Bree Callahan	Emergencies 800	22s
2026-08-20 01:43:45+00:00	Other	Kristy Delaney	Bree Callahan	Bookings & Service 801	22s
2026-08-19 07:28:09+00:00	Other	0427355968	Lily Nguyen	Emergencies 800	22s
2026-08-19 05:16:34+00:00	Other	0427322498	Bree Callahan	Bookings & Service 801	1m30s
2026-08-18 01:26:30+00:00	Other	0428111704	Bree Callahan	Emergencies 800	22s
2026-08-13 05:51:36+00:00	Other	Rosa Papadopoulos	Bree Callahan	Bookings & Service 801	22s
2026-08-13 01:31:14+00:00	Other	Golden Grove Bakehouse	Sanjay Patel	Bookings & Service 801	22s
2026-08-12 05:00:01+00:00	Other	0464936426	Sanjay Patel	Emergencies 800	22s
2026-08-12 01:26:28+00:00	Other	Salisbury Property Group	Bree Callahan	Emergencies 800	22s
2026-08-11 03:45:09+00:00	Other	Adelaide Oval Facilities	Sanjay Patel	Bookings & Service 801	1m19s
2026-08-10 22:08:39+00:00	Other	Wayne Kasprzak	Marcus Webb	Emergencies 800	22s
2026-08-07 00:35:11+00:00	Other	Lily Nguyen	0887917914		1m19s
2026-08-06 23:43:11+00:00	Other	0423125157	Bree Callahan	Emergencies 800	22s
2026-08-06 01:43:45+00:00	Other	Kristy Delaney	Bree Callahan	Bookings & Service 801	22s
2026-08-05 02:22:13+00:00	Other	0437675259	Lily Nguyen	Bookings & Service 801	1m19s
2026-08-04 01:26:30+00:00	Other	0428111704	Bree Callahan	Emergencies 800	22s
2026-07-30 05:51:36+00:00	Other	Rosa Papadopoulos	Bree Callahan	Bookings & Service 801	22s
2026-07-29 01:26:28+00:00	Other	Salisbury Property Group	Bree Callahan	Emergencies 800	22s
2026-07-27 22:08:39+00:00	Other	Wayne Kasprzak	Marcus Webb	Emergencies 800	22s
2026-07-27 05:28:00+00:00	Other	0484252777	Sanjay Patel	Bookings & Service 801	1m30s
2026-07-23 05:11:28+00:00	Other	Dave Hollis	Sanjay Patel	Emergencies 800	22s
2026-07-23 02:52:26+00:00	Other	0410804760	Kev Barnes	Queue 810	22s
2026-07-21 05:35:11+00:00	Other	0886545570	Darren 'Dazza' Woolcock	Bookings & Service 801	22s
2026-07-17 01:11:06+00:00	Other	0406670567	Lily Nguyen	Emergencies 800	22s
2026-07-14 23:31:14+00:00	Other	0441353532	Bree Callahan	Emergencies 800	22s
2026-07-13 06:34:25+00:00	Other	Salisbury Property Group	Lily Nguyen	Bookings & Service 801	1m30s
2026-07-06 00:56:43+00:00	Other	0488819619	Bree Callahan	Bookings & Service 801	22s
2026-07-01 00:59:30+00:00	Other	0449466481	Chloe Martin	Bookings & Service 801	22s
2026-06-30 06:15:11+00:00	Other	Kev Barnes	0482706287		1m30s
2026-06-26 03:13:16+00:00	Other	Rosa Papadopoulos	Sanjay Patel	Bookings & Service 801	22s

Categories are managed in Reports → Settings.