Disposition

Every recorded call classified into your own categories by AI, from the call summary. New calls are classified within a few minutes.

Calls per day

Breakdown — 350 calls · Jan 1 – Oct 26, 2026

All dispositions 350 Leak repair 140 40% Other 66 19% Booking change 36 10% Quote request 33 9% Gas emergency 23 7% Hot water system 22 6% Billing & payments 19 5% Toilet repair 6 2% Blocked drain 5 1%

Started	Disposition	From	To	Queue	Duration
2026-10-22 23:08:21+00:00	Hot water system	0438768120	Bree Callahan	Bookings & Service 801	1m50s
2026-10-08 23:08:21+00:00	Hot water system	0438768120	Bree Callahan	Bookings & Service 801	1m50s
2026-09-25 00:08:21+00:00	Hot water system	0438768120	Bree Callahan	Bookings & Service 801	1m50s
2026-09-11 00:08:21+00:00	Hot water system	0438768120	Bree Callahan	Bookings & Service 801	1m50s
2026-08-28 00:08:21+00:00	Hot water system	0438768120	Bree Callahan	Bookings & Service 801	1m50s
2026-08-18 05:42:55+00:00	Hot water system	Kev Barnes	Sam Ngata		2m21s
2026-08-17 03:50:14+00:00	Hot water system	0499435486	Lily Nguyen	Emergencies 800	1m57s
2026-08-14 06:42:15+00:00	Hot water system	0401114526	Chloe Martin	Bookings & Service 801	1m57s
2026-08-14 00:08:21+00:00	Hot water system	0438768120	Bree Callahan	Bookings & Service 801	1m50s
2026-08-12 02:35:16+00:00	Hot water system	Kev Barnes	0420214065		2m36s
2026-08-07 03:44:27+00:00	Hot water system	Sam Ngata	Lily Nguyen	Bookings & Service 801	1m57s
2026-08-04 07:13:26+00:00	Hot water system	Kristy Delaney	Kev Barnes	Queue 810	2m21s
2026-08-04 03:32:34+00:00	Hot water system	Golden Grove Bakehouse	Lily Nguyen	Emergencies 800	1m57s
2026-07-31 01:52:14+00:00	Hot water system	0412950253	Bree Callahan	Emergencies 800	1m57s
2026-07-31 00:08:21+00:00	Hot water system	0438768120	Bree Callahan	Bookings & Service 801	1m50s
2026-07-24 02:55:12+00:00	Hot water system	0883872823	Marcus Webb	Emergencies 800	1m50s
2026-07-24 00:02:43+00:00	Hot water system	Rosa Papadopoulos	Lily Nguyen	Bookings & Service 801	1m57s
2026-07-23 04:07:52+00:00	Hot water system	0470157114	Kev Barnes	Queue 810	1m50s
2026-07-18 02:29:47+00:00	Hot water system	Margaret Chen	Darren 'Dazza' Woolcock	Queue 810	1m57s
2026-07-14 05:20:21+00:00	Hot water system	Harcourts Prospect	Lily Nguyen	Bookings & Service 801	2m36s
2026-07-02 04:48:53+00:00	Hot water system	Salisbury Property Group	Chloe Martin	Bookings & Service 801	2m36s
2026-06-24 05:03:03+00:00	Hot water system	0421510499	Sanjay Patel	Bookings & Service 801	2m36s

Categories are managed in Reports → Settings.